Your privacy is important to Shri Thulasi Enterprises. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our online shopping site for industrial tools, bearings, agricultural products, and related items.

1. Information We Collect

• Personal Information: We may collect personal information that you provide to us, such as your name, email address, phone number, shipping address, billing address, GSTIN (for business customers), payment information, company name, and job title when you create an account, place an order, request a quotation, or contact us.
• Usage Data: We may automatically collect certain information about your use of our website, including your IP address, browser type, operating system, referring URLs, pages visited, search queries, and the dates and times of your visits.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, remember your preferences, and collect information about how you use our website. You can manage your cookie preferences through your browser settings.
• Transaction Information: We collect details of your purchases, including the products you order, order dates, and shipping information.
• Communications: We may keep a record of your communications with us, including emails and phone calls.

2. How We Use Your Information

• We may use your personal information to process and fulfill your orders, including arranging for shipping and delivery.
• We will communicate with you about your orders, provide order updates, and respond to your inquiries and customer service requests.
• We may use your information to manage your account, verify your identity (especially for business accounts), and provide you with access to website features.
• We may personalize your experience on our website, recommend products relevant to your industry or past purchases, and display targeted content.
• With your consent (where required by law), we may send you promotional emails, newsletters, and information about new products, special offers, and industry updates relevant to our product range. You can opt-out of receiving these communications at any time.
• We use your information to analyze website usage trends, track the effectiveness of our marketing campaigns, and improve our website, products, and services.
• We may use your information for internal business purposes, such as data analysis, audits, and improving our business operations.
• We may disclose your information when required by law, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others. This may include sharing information with tax authorities or for fraud prevention.

3. Data Security

• We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards.
• We use secure socket layer (SSL) technology to encrypt sensitive information during transmission, such as payment details.
• We restrict access to your personal information to authorized personnel who need to know the information to operate, develop, or improve our services.
• However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

4. Third-Party Services

• We may use third-party service providers to process payments, facilitate shipping, analyze website traffic, send email communications, and provide customer support. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We will strive to ensure these third parties have their own adequate data protection measures.
• Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

5. Data Retention

• We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including processing orders, providing customer support, maintaining business records, complying with our legal obligations (such as tax and accounting requirements), resolving disputes, and enforcing our agreements. Retention periods may vary depending on the type of data and the purpose of processing.

6. Your Rights

• You may have the right to access, review, update, correct, or delete the personal information that we hold about you. You can typically manage some of your information through your account settings or by contacting us directly.
• You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Depending on your location and applicable data protection laws, you may have other rights regarding your personal information, such as the right to data portability or the right to restrict processing.
• To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: shrithulsient@gmail.com

Phone Number: +91-9751378554

Business Address: No-6/77/88, Bangalore Bye Pass Road, Durga Nagar, Hosur – 635109, Krishnagiri Dt, Tamilnadu.India.