This Return & Cancellation Policy applies to purchases made through the Shri Thulasi Enterprises online shopping site for industrial tools, bearings, agricultural products, and related items. Please read this policy carefully before placing your order, as policies may vary depending on the specific products.

1. Returns

• We accept returns for products that are damaged in transit, are defective upon arrival, or are materially different from what you ordered. Given the nature of industrial supplies, returns for reasons such as incorrect ordering or unsuitability may be subject to restocking fees and specific conditions.
• To be eligible for a return, you must notify our customer service team within [Number, e.g., 3-7] days of receiving your order, providing your order number and details of the issue, along with photographic or other relevant evidence. For transit damage, this should ideally be noted on the delivery receipt.
• The product must be returned in its original packaging, unused and in the same condition as you received it, including all original manuals, accessories, and any accompanying documentation. For industrial items, they should not have been installed or used.
• Certain products, such as custom-made items, products sold on clearance, or items with specific hygiene considerations (if applicable to our range), may not be eligible for return unless they are faulty or not as described. Such exceptions will be clearly indicated on the product page.
• After receiving your return request and verifying the issue, we will provide you with instructions on how to return the product. This may involve arranging for pickup or providing a return shipping address.
• Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund or replacement.
• If your return is approved, we will process your refund to the original payment method used for the purchase within [Number, e.g., 7-15] business days. Please note that for certain payment methods, the refund processing time may vary.
• Original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong product shipped or a confirmed manufacturing defect). You may be responsible for return shipping costs unless otherwise agreed upon, especially for returns not due to our error. Restocking fees (a percentage of the product cost) may apply in certain circumstances, such as incorrect ordering by the customer.

2. Cancellations

• You may request to cancel your order before it has been shipped. To do so, please contact our customer service team as soon as possible with your order number.
• If your cancellation request is received and processed before shipment, we will issue a full refund to the original payment method within [Number, e.g., 7-15] business days.
• Once an order has been shipped, it cannot be cancelled. In such cases, you will need to follow the return procedure outlined above if you wish to return the product (subject to the terms of our return policy).
• We reserve the right to cancel an order for reasons such as product unavailability, errors in pricing or product information, or suspicion of fraudulent activity. If we cancel your order, we will notify you and issue a full refund.

3. Replacements

• In cases where the product you received is damaged, defective, or not as ordered, we may offer a replacement, subject to product availability.
• If you would like a replacement, please indicate this when you contact our customer service team to initiate the return process.
• We will arrange for the return of the original item (if required) and dispatch the replacement to you once the return is received and verified. We will cover the shipping costs for replacements of faulty or incorrectly shipped items.
• If the original product is no longer available, we will offer you a refund.

4. Return Shipping

• For returns due to damage in transit, confirmed manufacturing defects, or errors on our part (e.g., wrong product shipped), we will typically arrange and cover the cost of return shipping. You will be provided with instructions on how to return the item.
• For returns for other reasons (e.g., incorrect ordering), you may be responsible for arranging and paying for the return shipping. We recommend using a trackable shipping method and ensuring the goods are adequately packaged to prevent damage during return transit.

5. Inspection of Returned Goods

• All returned products are subject to inspection by our team. We reserve the right to refuse a return if the product is not in its original condition, has been used (unless it’s a defect that became apparent upon initial use), or is missing any original components.

6. Contact Us

If you have any questions about our Return & Cancellation Policy, please contact us at:

Email: shrithulsient@gmail.com

Phone Number: +91-9751378554

Business Address: No-6/77/88, Bangalore Bye Pass Road, Durga Nagar, Hosur – 635109, Krishnagiri Dt, Tamilnadu.India.